A fully-responsive client portal for 13,000 users.
Corona Energy is a leading independent gas and electricity supplier with over 20 years’ experience servicing UK businesses. They currently supply 14% of the industrial and commercial gas market with around 13,000 customers across gas and electricity and have over 85,000 meters.
Responding to evolving customer behaviour, as well as the acquisition of older, third-party platforms through expansion, Corona Energy required a new client portal to serve both their corporate and SME customer base and selected Cloud Energy as the software partner for the task.
This was an extremely challenging project requiring integration with several products from other suppliers. All this to be done under tight timescales whilst the legacy system was still live (in flight). In line with our normal approach, we wanted to provide the best possible recommendations and invested heavily in as much contact time as possible to know our client.
With 13,000 users, we had to get it right first time knowing that falling short could result in frustrated users that may never return. So, we built the portal to be fully responsive from the start and tested how it transitioned from screen to the next every step of the way.
Our engineers used a number of innovations to balance the system for optimisation. These included asynchronous loading where parts of a page can load quickly so users can start using the page whilst heavier data items loaded. Another example was selectively caching at different levels in the software to provide an enhanced user experience.
On the data level, we applied our extensive data management experience to build custom APIs to work with the various data sources. With so many users, it was important that the data flows were quick as even the smallest lag times in the data layers will ripple up the code stack.
The result is a beautifully crafted portal that uses a minimal approach and with a silky smooth interface that provides significant performance gains over the previous system.
This has not only transformed the end-customer experience, improving retention, but has greatly improved sales management and reporting efficiency across the business, driving growth.
- A more modern and responsive user experience
- Integration between business systems
- Mobile device compatibility
- Improved performance in line with current standards
- Dynamic, scalable design
- User experience tailored to roles and customer type
- Detailed audit logging
- Fully automated deployment
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Services & Applications
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